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Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as soon as possible online by means of the Services Australia site.

To certify for JSP an individual should:

– be of certifying age for JSP
– fulfill Australian residence requirements for JSP
– be out of work, and
– looking for work and ready to participate in activities that increase their possibilities of finding a task, or
– unable to work, study or look for work due to medical condition, disease or injury, or
– employed or studying full-time and are unable to undertake these due to a medical condition, health problem or injury and work or research study to go back to

If the consumer has actually suggested they are unable to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours weekly, but their earnings has minimized. See Rates and Thresholds.

In all cases, check if the client is qualified to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become qualified they need to offer their bank account balances, employment evidence of income and work separation details.

Customers can begin an early claim online. They will be able to complete Your individual information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online until within 14 days of being qualified for JSP. They will get a suggestion alert 2 week before the eligibility date.

A detained person might lodge a claim up to 3 weeks before release from jail. These claims are not considered early claims as the customer is qualified but not payable when they claim.

Customers moving from a current income support payment can lodge an early claim up to 28 days before the date of qualification.

Online claims

Customers must produce a myGov account and link their Centrelink online account to it.

Once the consumer has connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– indication in to myGov and access their linked Centrelink online account
– guarantee their individual information are correct. From the menu, select the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a decreased concern set as part of their online claim if they are:

– presently in invoice of an income support payment, employment or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their existing payment.

The job will allow the consumer to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed not able or unsuitable to complete an online claim or nominees. ACC should likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client begin a claim which can then be finished by the customer in their Centrelink online account

Remote customers

If the consumer resides in a remote area and typically uses a representative, Remote Service Centre, or phone to do organization and is not able or inappropriate to complete an online claim, the consumer ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote clients.

The customer should have:

– the remote indication showing on the Customer Overview, or
– a residential address in a remote location

To inspect the address is in a remote place:

– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim deal, employment a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of a person, motivate the candidate to help the person claim JSP utilizing the person’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be sensible for a client to finish all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the customer has moved address within the previous 26 weeks, Services Australia need to figure out if they have minimized their employment prospects by relocating to a new place.

If this is the case, the Service Officer need to investigate a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misconduct

If the client has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have occurred.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or employment supporting proof is received to recognize a non-compliance event has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers go through RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for employment a referral to a Labor force Australia or other specialist company, will have an initial visit booked throughout the Participation Interview. Attending this first supplier consultation is referred to as the task hunter’s RapidConnect requirement.

In the majority of cases, conference RapidConnect requirements will identify the start date of the task applicant’s income assistance payment. Note: this undergoes task hunters fulfilling any waiting durations and qualification requirements.

Mutual obligation requirements

The Department of Employment and employment Workplace Relations (DEWR) will instantly refer brand-new task seekers to the Workforce Australia online employment service. This excludes job candidates residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been getting an earnings support payment or allowance for 9 or employment more continuous months may be entitled to a higher rate of payment. The system will immediately determine this and use the proper rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to consumers throughout their online claim. Employer information, name and ABN, will be provided to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the employer within the claim. If a consumer verifies the company, once on payment, STP pre-filled earnings will exist to the consumer when they report. If the consumer does not verify the company, when on payment, the STP company may provide to the consumer once again when they report.