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How to Claim

We’ll assist you through the claim process.

This guide will ask you a concern and based on your answer show you another question or result.

Before you begin, check if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting files to progress your claim.

We’ll let you know the outcome of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made an error you can ask us to review our decision.

We can help if you’re in monetary hardship or require unique support while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee plan in location?

To declare on someone else’s behalf you should be authorised.

The individual you’re declaring for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have a plan in location to claim on someone else’s behalf.

The person you’re declaring for will require to begin the procedure. Read about how to add a Candidate plan utilizing your online account.

7: Do you want to claim online?

The simplest method is to declare online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling unwell, or require to isolate yourself in your home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Obtain JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, employment it’s simple to produce one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you accept the terms, choose I concur.
3. Enter your e-mail address, then validate this address using a code we email to you. Your myGov account must use a distinct e-mail address. You can’t use the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and go into answers.
6. You’ve developed your myGov account, select Continue to myGov.

After you show who you are through myGov by going into some details about you, you’ll get a CRN. We’ll check if you already have a CRN or produce one and link Centrelink to your myGov account.

14: employment Prove who you are to link Centrelink

1. In myGov, employment choose Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal details and we’ll inspect them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from one of these files: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity details from among these files:

– Australian chauffeur licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll require to give us an appropriate image identity file in addition to any other files we might ask for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity service provider that supplies the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, information from your identity documents and your picture.

Discover how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get started in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you send supporting files to submit your claim.

You can complete these actions up to 13 weeks before your scenarios alter. You can then send your claim 14 days before your circumstances alter. We’ll contact you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online represent you and link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Look For JobSeeker Payment and follow the prompts to finish your claim.

We’ll inform you if you need to do anything else to complete your claim. We may ask you for supporting documents to send your claim.

22: After you declare by phone

We’ll contact you if we need more details.

We’ll send you a letter to let you know your claim outcome. If your claim achieves success, we’ll let you understand:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get a receipt telling you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, employment indication in now to track your claim online.

Check in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to evaluate our decision.

To do your company with us, create a myGov account and link it to Centrelink.

You need to prove your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner stop work, or change from full time to casual work we’ll require a Work Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your information and get payments for you.