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Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how a person can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as quickly as possible online by means of the Services Australia site.

To a person should:

– be of qualifying age for JSP
– meet Australian house requirements for JSP
– be out of work, and
– trying to find work and going to take part in activities that increase their chances of finding a job, or
– unable to work, study or look for work due to medical condition, health problem or injury, or
– utilized or studying complete time and are not able to undertake these due to a medical condition, health problem or injury and have a task or research study to go back to

If the client has actually shown they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP client whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls below the JSP income test cut-off

For instance, a self-employed DSP client is still working 30 hours per week, but their earnings has decreased. See Rates and Thresholds.

In all cases, check if the customer is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or job self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being qualified they should provide their bank account balances, evidence of earnings and work separation details.

Customers can begin an early claim online. They will be able to complete Your personal information, Your scenarios and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to respond to in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online till within 2 week of being qualified for JSP. They will get a reminder notification 2 week before the eligibility date.

A detained individual may lodge a claim up to 3 weeks before release from prison. These claims are not thought about early claims as the customer is certified however not payable when they declare.

Customers transferring from an existing income assistance payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers must create a myGov account and link their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to start an online claim for job JSP they need to:

– check in to myGov and gain access to their connected Centrelink online account
– guarantee their individual information are correct. From the menu, select the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a reduced question set as part of their online claim if they are:

– presently in receipt of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their current payment.

The job will enable the customer to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers considered unable or unsuitable to finish an online claim or candidates. ACC ought to also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer start a claim which can then be finished by the consumer in their Centrelink online account

Remote clients

If the customer resides in a remote location and typically utilizes a representative, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the customer must be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote clients.

The client should have:

– the remote indicator showing on the Customer Overview, or
– a domestic address in a remote place

To inspect the address remains in a remote place:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of an individual, encourage the nominee to assist the person claim JSP using the person’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it may not be affordable for a customer to complete all Required tasks prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.

If the consumer has actually moved address within the previous 26 weeks, Services Australia must identify if they have actually decreased their employment potential customers by relocating to a new area.

If this holds true, the Service Officer should investigate a possible MALEP employment associated exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to identify a non-compliance occasion has actually happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job applicants are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are eligible for a recommendation to a Labor force Australia or job other expert provider, will have an initial appointment reserved during the Participation Interview. Attending this first service provider appointment is referred to as the task hunter’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will identify the start date of the job candidate’s income assistance payment. Note: this is subject to task candidates meeting any waiting durations and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task hunters to the Workforce Australia online employment service. This omits task hunters residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly determine this and use the proper rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to clients during their online claim. Employer information, name and ABN, will exist to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the employer within the claim. If a client confirms the employer, when on payment, STP pre-filled income will be provided to the consumer when they report. If the client does not verify the employer, when on payment, the STP employer might present to the client once again when they report.