Mobility On-site Consultant 人力资源派遣管理驻场顾问 1328 views2 applications

Job Description

Commencing on a date to be mutually agreed upon by the Client and Cartus, Cartus shall place one of its employees on-site at the Client’s location in Hangzhou Xixi main campus to assist the Client in relocating its employees (“On-site Employee”).  The scope of the On-site Employee’s responsibilities will be to provide daily GMS support and coordination, to answer ad hoc questions from HRG based on GMS policy, and to be an emergency backup to initiate immigration service if needed.

The on-site employees have the authority to authorize Client files to Cartus as described above. Client acknowledges that the on-site employees will process requests for immigration services to be provided by Cartus, its subsidiaries, affiliates and other subcontractors to provide services to Client employees.

Job Responsibilities

• Mobility Service Support & Coordination

1. Station in Alibaba Hangzhou Xixi main campus on daily basis
2. Answer ad hoc questions from HRG based on GMS policy, provide basic counseling to Alibaba assignee per country specific
3. Coordinate requests and exceptions for Alibaba approval if needed
4. Coordinate signing of documents (e.g. immigration, exception) that is required by Alibaba GMS process
5. Send initiation on behalf of Alibaba and initiate Alibaba assigned relocation vendors if needed
6. Generate reporting when required by client

• Administration

1. Coordinate between Alibaba and Cartus for any concern
2. Document filing

• Ad Hoc Task

1. Willing to work on different tasks assigned by Company when required, e.g. market research for different or remote locations or other as needed reporting.

Requirements

• Clear and concise written and verbal communication skills
• Superior customer service skills
• Planning & organization
• Able to work independently
• Problem solving and decision making skills
• Detail oriented; ability to multitask
• Team player
• Innovative and resourceful
• Bachelor’s degree or equivalent.
• Minimum of two years’ related business experience in customer service, relocation, real estate or international industry.
• Fluent in English and Mandarin (spoken and written)