Responsibilities
- Greet patients on the telephone and in person
- Hand off patient to the nurses/doctors in a caring manner
- Respond to patient questions, concerns & complaints about dental/ortho treatment in person and via email
- Schedule and confirm patient appointments and recalls
- Effectively & tactfully ask happy customers for patient referrals & testimonials
- Build value for the practice & the doctors & for the appointment
- Maintain an on-time schedule with little or no cancellations
- Set up new patient charts
- Check treatment cards and confirm that all appropriate information is included
- Review charges with patient and collect payments effectively
- Input patient data and charges into computer
- End of day / End of month balancing
- Create customized treatment plans for dental patients for insurance approval & follow up
- Fill out insurance claims for patients
- Follow through on overdue patient accounts
- Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc)
- Participating in the company’s marketing events
Other duties as assigned
Requirements
- Native English & Mandarin in speaking, reading and writing
- Multitasking
- Computer, Telephone, Customer Service, Exception Human Relations Skills required
More Information
- GBP Month
